Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

The Porter will provide customer service to assist airport passengers with their luggage in the curbside area to the ticket counter.

This is a physically demanding position, which requires on-the-job security training and the ability to receive all applicable airport security badges.

• Assist passengers, families, groups, with their luggage from curbside to the ticket counter, or baggage claim to curbside
• Understand and communicate Airport and Airline information effectively and clearly
• Follow company appearance guidelines, as described below
• Work closely with Airport and Airline Ticket Counter personnel 

• Must be at least 18 years of age 
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers  
• Complete all required training including airport compliance
• Able to obtain an airport badge 

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed.
  • Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

• regularly required to use hands and fingers and to communicate with customers and fellow employees
• frequently required to sit; reach with hands and arms; stand; walk
• frequently required to climb, balance, stoop, kneel, and crouch
• Frequently required to twist, turn, stretch, and bend
• able to lift and move up to 75 pounds regularly
• able to move in a relatively quick manner

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Salary Range:  $15.00 per hour

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.